How long is warranty period?
Components we build in house are warranted for 2 years from date of manufacture, while items like the laptop and projector are covered by the manufacturer's warranty.
Projection Screen Wall - Two Years
Telescopic Projection Frame - Two Years
Notebook Computer - One Year (Manufacturer’s)
DLP Video Projector - One Year (Manufacturer’s)
Fire Extinguisher - One Year
Wireless Communications Module - One Year
Nickel Metal Hydride Battery Pack - Six Months
Video Projector Lamp - 90 Days (Manufacturer’s)
Can a simulator be taken on an aircraft?
Absolutely. The extinguishers are equipped with a main grid power switch on the bottom, to allow them to be taken on planes as personal baggage. Some systems are designed for ease of transportation, and the Flicker even qualifies as a carry on.
Do the simulators work on 240 volts?
All of our systems can be operating using either 120V/60Hz or 240zV/50Hz.
Where can I find the operating manual?
A hardcopy of the manual is included with every system, but it is also installed with the software. The manuals can be accessed by pressing the space bar while Crossfire is running and selecting help or by pressing the escape key to exit Crossfire and then clicking the Pyrosoft toolbox on the desktop.
What is the red plastic stick for that is included with each fire Simulator?
The red plastic stick about the size of a blackboard brush is our Pyroprop used as a prop to hold the shipping case lid on a downward sloping angle. Now when the projector is placed on the case the projector is pointing downward sufficiently to allow the front adjusting feet of the projector to be brought into play insuring the projected image completely fills the projection screen from bottom to top.
Where Can I Find Other Operating Tips?
Read "Pyrosoft Operating Suggestions" accessible from the Help button in Crossfire, or the Pyrosoft Toolbox on the desktop.
How long do repairs take?
Generally we will fix and return a repaired part within a few business days, depending on the severity of the issue. When necessary will also attempt to ship a working part as a replacement. The system is designed so if there is a fault, it is normally a quick fix.
I am conducting a training class and something is not working. What do I do?
Check the troubleshooting section of the operating manual.
Try rebooting the notebook computer.
Phone us for immediate technical advice Toll Free at 1-(855) 398-3473.
Failing all else, you can enable the Virtual Firefighter to automatically extinguish the flames gradually so the class can be completed, providing you the time needed later to find the source of the problem.